FAQs

Product Info

BURN TIMES (approx)

4 oz: 20 - 25 hrs

8 oz: 40 - 50 hrs

16 oz: 80 - 100 hrs

All of our candles are made 100% soy wax, phthalate-free fragrance oil, and a cotton core wick.

We have created a free eBook available for digital download here that covers everything candle realted so that you can become the ultimate candle connoisseur.

Shop Pay Installements

Get it now, pay over time with Shop Pay.

For orders over $50, select installments at checkout to split your purchase into 4 interest-free payments.

No fees, ever.

No impact on your credit score.

You can get all your answers here.

Unfortunately, not at this time.

Unfortunately, not at this time.

Try Before You Buy w/ Blackcart

A try period is a set period of time in days that you will have to make a "keep" or "send back" decision for any TBYB items in their order. The Try period starts as soon as ALL items in an order are delivered and ends either when you make a "keep" or "send back" decision or when the "Try period" expires, whichever comes first.

There are several transaction events throughout the Try Before You Buy order cycle. Timing for charge and refund transactions will depend on a number of factors. The most common are:

Customer is charged at checkout for any upfront paid items as well as a Try Before You Buy deposit (if applicable).

Every TBYB order has a set number of days for a customer to decide whether they want to keep an item or send it back to the merchant.

Try Period Expiry: If the customer does not make a decision during the Try Period, the customer will be charged for all TBYB items after the Try Period has expired.

Drop off Period Expiry: If the customer fails to drop off their returns package with the carrier before the drop off period has expired the customer will be charged for all TBYB items.
Note: drop-off returns package must be scanned with the carrier within the drop off period to avoid getting charged.

Customer keeps all the items : Customers are charged immediately after they indicate that they want to keep all items minus the deposit fee (if applicable).

Customer indicated at-least one item to be sent back : Once the package is dropped off at the designated return facility, the customer will be charged for all items kept.

Customer sends back all items : If a deposit was charged, the customer will be refunded once the package has been received and processed by the merchant in their warehouse.

Note: Some merchants charge a restocking fee if all items are returned; the customer will be refunded the balance amount (if applicable) after the restocking fee is deducted.

During the Try Period, customers can use their Blackcart Customer Portal to initiate a return for items in their Try Before You Buy order.

There are two different ways customers can access their Customer Portal account:

As soon as their order is confirmed, Blackcart will send an email with a direct link to your Customer Portal. Once all TBYB orders have been delivered, the portal will display a countdown timer reminding customers of their try period expiration date and time.

Or, you can use this form to begin your return.

If a returned order contains used, damaged, missing, or incorrect items upon arrival, the customer will be charged for said items.

Customers will receive an email from Blackcart with their unique order tracking information as soon as their order is fulfilled and shipped. This tracking information is obtained directly from the order details in Shopify by Blackcart.

Customers can also obtain tracking information from the Customer Portal. If orders are fulfilled in multiple shipments, the Customer Portal will display separate tracking information and item details for each shipment.

Currently, Blackcart does not support in-person pick-up (or returns). Customers will only have the option of selecting a shipping method when checking out with Blackcart as a Payment method.

OkTY: Buy Now Pay Never

OkTY is a consumer-driven data finance iOS platform powered by the attention and engagement of consenting users. With OkTY, you can earn, trade, and make purchases all with your data.

OkTY is also introducing the world's first Buy Now, Pay Never payment option for consumers to turn their data into cash and spend it at our retail partners stores. Download the OkTY app today to get started, or check out our website for further information. (https://linkb.okty.app/a32). 

We’re currently even offering an up to $50 free bonus (incl.tax + S&H) if you sign up and shop with some of our favorite brand partners!

Yes, we give every user control over their data so they can choose who they share it with. You can also turn off data whenever you please.

Download the OkTY iOS app, where you will securely turn on your data and get paid monthly for sharing your spending history and location. From here, you will be able to earn, trade, make purchases from your favorite brands, and even earn instant cash bonuses on every trade you make.

OkTY is 100% legit! We believe that you should not be a product of the internet; you are always making data, but not getting anything for it. We want you to turn your personal data into your personal asset. We set a fair price for our users’ data and split our advertising revenue with them.

Shipping Info

We ship within the United States and Canada. Don’t see your country? Please use the chat feature to request that we ship to your country.

All orders are shipped via USPS or UPS.

Our processing time is 3-5 business days on average.

(USPS is experiencing some service interruptions due to COVID-19. See if your country is affected here).

Returns and Exchanges

Please review or refund policy and complete the return request here. If your return request is approved we will send you a label to attach to your package to ship back to us.